To log your grievance or service query you may use the most convenient channel from the list below:
Through our website:
Click here
By phone:
+230 402 1000
By email:
customer.contact@barclays.com
By post:
Barclays Bank Mauritius Limited
Customer Experience
Barclays House
68 Wall Street
Cybercity
EBENE 72201
Mauritius
How soon can you expect a response?
You will receive a response within 3 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this timeframe.
To escalate your grievance
If, for whatever reason, you are not satisfied with how your complaint is being handled, or if you do not hear from us within 3 working days, you can escalate your complaint to:
- Phone: +230 402 1000
- Fax: +230 404 8608
- Email: yash.hurdowar@barclays.com
Please note that phone conversations may be recorded for security reasons, so that we may monitor the quality of our service.
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