At Barclays, we continuously strive to improve our Customer Experience.

Raising your grievance gives us the opportunity to put things right for you.

Escalation of your complaints
You may use any of the following channels to raise a grievance or service query:

Click here

+230 402 1000 (24/7 service) 


Barclays Bank Mauritius Limited
Customer Experience
Barclays House
68 Wall Street
EBENE 72201


Walk into any branch that is convenient for you during office hours

Internet Banking 
If you are registered for this service, click here

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How soon can you expect a response?

We’ll do our best to resolve your complaint within 3 working days, but complex complaints may take longer to resolve. However, even in such cases, we will inform you of the status of your complaint within 3 working days.

Please write to us
To escalate your grievance 

If, for whatever reason, you are not satisfied with how your complaint is being handled, or if you do not hear from us within 3 working days, you can escalate your complaint to:

  • Phone: +230 402 1000
  • Fax: +230 404 8608
  • Email:

Please note that phone conversations may be recorded for security reasons, so that we may monitor the quality of our service.

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Need more help?


Tel: +230 402 1000
(24/7 Contact Centre)


Talk to us