At Barclays, we continuously strive to improve our Customer Experience.
Raising your grievance gives us the opportunity to put things right for you.
You may use any of the following channels to raise a grievance or service query:
Website:
Click here
Phone:
+230 402 1000 (24/7 service)
Email:
customer.contact@barclays.com
Post:
Barclays Bank Mauritius Limited
Customer Experience
Barclays House
68 Wall Street
Cybercity
EBENE 72201
Mauritius
Free-to-face
Walk into any branch that is convenient for you during office hours
Internet Banking
If you are registered for this service, click here
How soon can you expect a response?
We’ll do our best to resolve your complaint within 3 working days, but complex complaints may take longer to resolve. However, even in such cases, we will inform you of the status of your complaint within 3 working days.
To escalate your grievance
If, for whatever reason, you are not satisfied with how your complaint is being handled, or if you do not hear from us within 3 working days, you can escalate your complaint to:
- Phone: +230 402 1000
- Fax: +230 404 8608
- Email: yash.hurdowar@barclays.com
Please note that phone conversations may be recorded for security reasons, so that we may monitor the quality of our service.
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