At Barclays, we continuously strive to improve our Customer Experience.

Raising your grievance gives us the opportunity to put things right for you.

Escalation of your complaints
You may use any of the following channels to raise a grievance or service query:

Click here

+230 402 1000 (24/7 service) 


Barclays Bank Mauritius Limited
Customer Experience
Barclays House
68 Wall Street
EBENE 72201


Walk into any branch that is convenient for you during office hours

Internet Banking 
If you are registered for this service, click here

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How soon can you expect a response?

We’ll do our best to resolve your complaint within 3 working days, but complex complaints may take longer to resolve. However, even in such cases, we will inform you of the status of your complaint within 3 working days.

Please write to us
To escalate your grievance 

If, for whatever reason, you are not satisfied with how your complaint is being handled, or if you do not hear from us within 3 working days, you can escalate your complaint to:

Please note that phone conversations may be recorded for security reasons, so that we may monitor the quality of our service.

In case you are not satisfied with the final response provided to you by the Bank further to your feedback or service issue, or in case you have not received a reply from the financial institution concerned within 10 days as from the date of your complaint, you or your authorised representative may refer the matter in writing to the Ombudsperson for Financial Services, whose contact details are as follows:

Office of Ombudsperson for Financial Services
8th Floor, SICOM Tower
Wall Street, Ebène

Telephone / Fax: 468 6475 / 468 6473

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Need more help?


Tel: +230 402 1000
(24/7 Contact Centre)


Talk to us