At Barclays, we continuously strive to improve our Customer Experience.
Raising your grievance gives us the opportunity to put things right for you.
You may use any of the following channels to raise a grievance or service query:
Website:
Click here
Phone:
+230 402 1000 (24/7 service)
Email:
customer.contact@barclaysafrica.com
Post:
Barclays Bank Mauritius Limited
Customer Experience
Barclays House
68 Wall Street
Cybercity
EBENE 72201
Mauritius
Free-to-face
Walk into any branch that is convenient for you during office hours
Internet Banking
If you are registered for this service, click here
How soon can you expect a response?
We’ll do our best to resolve your complaint within 3 working days, but complex complaints may take longer to resolve. However, even in such cases, we will inform you of the status of your complaint within 3 working days.
To escalate your grievance
If, for whatever reason, you are not satisfied with how your complaint is being handled, or if you do not hear from us within 3 working days, you can escalate your complaint to:
- Phone: +230 402 1000
- Fax: +230 465 2000
- Email: NarendraRamsay.Hurdowar@Barclaysafrica.com
Please note that phone conversations may be recorded for security reasons, so that we may monitor the quality of our service.
In case you are not satisfied with the final response provided to you by the Bank further to your feedback or service issue, or in case you have not received a reply from the financial institution concerned within 10 days as from the date of your complaint, you or your authorised representative may refer the matter in writing to the Ombudsperson for Financial Services, whose contact details are as follows:
Office of Ombudsperson for Financial Services
8th Floor, SICOM Tower
Wall Street, Ebène
Email: ombudspersonfs@myt.mu
Telephone / Fax: 468 6475 / 468 6473
Need more help?
Call:
Tel: +230 402 1000
(24/7 Contact Centre)
Email:
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