At Barclays, we continuously strive to improve our Customer Experience.

Raising your grievance gives us the opportunity to put things right for you.

Escalation of your complaints
To log your grievance or service query you may use the most convenient channel from the list below: 

Through our website:
Click here

By phone:
+230 402 1000

By email:

By post:
Barclays Bank Mauritius Limited
Customer Experience
Barclays House
68 Wall Street
EBENE 72201


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How soon can you expect a response?

You will receive a response within 3 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this timeframe.  

Please write to us
To escalate your grievance 

If, for whatever reason, you are not satisfied with how your complaint is being handled, or if you do not hear from us within 3 working days, you can escalate your complaint to:

  • Phone: +230 402 1000
  • Fax: +230 404 8608
  • Email:

Please note that phone conversations may be recorded for security reasons, so that we may monitor the quality of our service.

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Need more help?


Tel: +230 402 1000
(24/7 Contact Centre)


Talk to us