Things are changing at Barclays Bank Mauritius Limited and as we get ready to change our name to Absa, you’ll start to see more of our new look.

Come and explore our branches or ATMs and you’ll experience our vibrant new red that touches every part of who and what we are. A red that is warm and powerful. Passionate and proud. A red inspired by the colour that is woven through our African land and skies.

Our colour may be different but our dedication to you remains the same. As we begin our journey to change we will continue to build on our proud heritage.

Remember to protect yourself from fraud. Never give out your account or security details.

New look

Vibrant red

Come and experience our new look

Find out more about our journey to Absa and the changes to our branches.

  • 1. Who is Absa Group?

    Absa Group Limited is Barclays Bank Mauritius Limited parent company, and is listed on the Johannesburg Stock Exchange in South Africa. We are one of Africa’s largest diversified financial services groups, offering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance. The Group has a presence in 12 African countries and an international representative office in London. We have almost 42,000 employees, more than 1,000 branches, and approximately 10,000 ATMs.

    The Group’s registered head office is in Johannesburg, South Africa and it owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa (Absa Bank), Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group also has representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia.

    Historically, Absa started in South Africa. However, the new Absa brand (which Barclays Bank Mauritius Limited is getting ready to adopt) represents a uniquely diverse African banking group whose purpose is to bring your possibility to life.

  • 2. What do you mean by "to bring possibility to life"?

    We believe in possibility, in the actions of people who always find a way to get things done. We believe in creating opportunities for our customers to make their possibilities real and supporting them every step of the way. Our group is a future-focused organisation, driven by progress and our desire to thrive in the digital age.

  • 3. Why is the bank changing from Barclays to Absa?

    While Barclays continues to have a significant stake in Absa Group, it’s no longer our majority shareholder and we’re separating our operations in Africa from those of Barclays PLC. This change, which is currently in progress, has given us an opportunity to roll out a name and brand that reflects our identity in Africa and to unite behind a single brand and purpose which is to bring your possibility to life.

  • 4. When are you officially changing to the Absa name?

    Barclays Bank Mauritius Limited is preparing to change to Absa Bank (Mauritius) Limited. As part of our preparation, we are taking a sequenced approach to our change plans. Some branches will start to reflect several elements of the new brand before others. Even though some branches will start to look like Absa, we will continue to operate and trade as Barclays Bank Mauritius Limited until our name officially changes. The bank has several legal and regulatory milestones to achieve before the official name change date can be announced.

  • 5. What will change?

    Our name will officially change to Absa Bank (Mauritius) Limited. In recent months, you may have seen us introduce a warm, vibrant red colour palette across our branches and ATMs. This process will continue, and eventually, all Barclays branding will be removed across our operations.

    All customer services continue as before, and customers are encouraged to download our updated mobile app.

    What will change?

    • Our banking site will be
    • Branch colleagues will have stylish new uniforms reflecting our new warm, vibrant red colour palette.
    • Customers can look forward to new and innovative products and services from Absa Bank (Mauritius) Limited.

    What will not change?

    • Cards, accounts, chequebooks etc. will work as normal.
    • The look and feel of all channels (e.g. ATMs, internet banking, mobile banking and our official mobile banking app) will change, but they will work as usual. Clients will, however, have to delete the Barclays mobile app and download the new mobile app.
    • Our branches continue to operate as usual during normal banking hours.
  • 6. What do these changes mean for me as a customer, do I need to do anything?

    You don’t need to do anything as a result of the changes you’re seeing. Your products and services will not be impacted by our brand change. You can look forward to a new, refreshed banking experience with us once we’ve changed to the Absa brand.

  • 7. Will there be staff changes? Will I be dealing with the same tellers and branch manager?

    Nothing will change in how we serve you on a daily basis, so you can bank with us as confidently as you always have.


  • 8. I can still see Barclays branding here and there. When will the change to Absa be complete?

    Given the significant size of the task ahead, we’re getting ready to change our name and have started introducing Absa’s warm, vibrant red colour palette on some of our assets, including bank branches and ATMs, across the country, to ensure we are fully ready by the time our brand changes.

  • 9. When will you start trading as Absa?

    We’II start trading as Absa Bank (Mauritius) Limited as from 10 February 2020.

  • 10. Why did you decide on Absa as the new brand?

    We know how important a decision like this is, and, before coming to any conclusions, we consulted widely with employees, customers, regulators and other stakeholders across the continent. The outcome of these discussions was that we needed one brand to unite all our operations across Africa. The Absa brand is already well-established and well-known in parts of Africa, and has strong African and international banking credentials.

  • 11. You will need to invest significant resources in the rebranding exercise. Will I be paying for this?

    The cost of implementing and communicating this rebranding has been carefully planned, and will be paid by our company. It will not be passed on to our customers.

  • 12. Is this a South African bank taking over a formerly British bank?

    Absa is a pan-African organisation bank, with a focus on Africa, and is present in 12 African countries. Barclays Bank Mauritius Limited was acquired by Absa Group (formerly known as Barclays Africa Group and rebranded as Absa in 2018 in July), so we have been part of the same family for a much longer period.

  • 13. Is Barclays PLC still involved in any way?

    Although Barclays PLC is no longer a majority shareholder, they continue to have a shareholding in our parent company, Absa Group.

  • 14. Can I have the same confidence in this new brand as I had in Barclays?

    Absa Group Limited is committed to building on Barclays' heritage in Africa and the strengths that we already have on the continent. We have a deep history and local knowledge in Mauritius. Our main products and services haven’t changed. Our customers can bank with us as confidently as they always have.

  • 15. Will my money be safe with this bank?

    You can bank with us as safely as you always have. Absa Group is one of the largest banking groups in Africa, with a balance sheet of more than USD 91 billion, as well as new systems with robust security provisions.

  • 16. Will these changes affect products and services?

    No, our brand change will not directly affect your existing products or services. In fact, once we have Absa in Mauritius, you can look forward to new and innovative products and services.

  • 17. Will my card, account and app, etc. still work?

    Our name change will not affect the functionality of products or services. You will be able to use your account and existing card(s) as you always have. However, you will need to download the new Absa mobile banking app as from 10 February 2020. 

  • 18. Can I still use my Barclays-branded card in the ATM and at branches and point-of-sale?

    Yes, you can continue to use all your Barclays products and services in the same way as you have in the past until your debit and credit cards are replaced.

  • 19. Will there be any additional transactional charges for using a Barclays-branded card in an Absa ATM or POS machine, and vice versa?

    There will be no additional bank fees or charges on any of these transactions.

  • 20. Will you be issuing new cards?

    All new cards issued from the date of our official name change will bear the Absa brand. Barclays branded cards will be replaced with Absa branded cards in a progressive manner. You will still be able to use your existing Barclays branded cards until the replacement is done.

  • 21. Will you be issuing new chequebooks?

    We (and all outlets) will continue to accept Barclays cheques as payment during and after our name change. After we have officially changed our name, you will be encouraged to apply for new Absa-branded chequebooks. All new chequebooks issued from the date of our official name change on wards will bear the Absa brand.

  • 22. Will I be able to access all my banking services without interruption?

    Our hybrid transition period is being carefully managed and will align with stakeholders and regulatory requirements to ensure that the changes are as seamless as possible. We’re working hard to ensure a smooth transition of all our systems from Barclays to Absa, with minimal interruption to you.

  • 23. Will I be required to change my account details?

    No, you will not be required to change your banking details at any point during our brand change process. However, we urge you to be particularly vigilant during this time, as fraudsters are always looking for an opportunity to obtain important personal information by masquerading as your bank. They may use our brand change as an opportunity to ask you to change your details. Such messages do not come from us – your bank account details (including account number and branch code) will not change.

  • 24. Will my bank charges and rates be changing?

    Bank charges and rate changes happen from time to time in most banks.
    Any changes to bank charges or rates will not be a result of our brand transition or change, but will happen as part of our normal course of business.

  • 25. Will this affect the current loan agreement I have with Barclays?

    There will be no change to your current loan agreement including any security document you may have with Barclays and the terms and conditions of your agreement(s) remain unchanged, valid and binding. The agreement(s) will not require any change now or after the change in name.

  • 26. Is the SWIFT code going to change?

    No, our SWIFT code remains the same.

  • 27. If I suspect my account has been compromised, who should I call?

    If you suspect that your account has been compromised or if your card is lost, stolen, retained or jammed while using a Barclays or Absa ATM, call our Contact Centre (24/7) on 402 1000.

  • 28. What must I do if I receive an email or link asking me to provide my account details and information?

    We will not be asking customers and clients for any information nor will we need you to update any of your personal account information or details as a result of this change.

  • 29. Who can I contact for more information?

    If you have a specific query or have a question that has not been answered, you can contact our Contact Centre (24/7) on 402 1000 or speak to any of our branch staff.